Question 1

How Do I Request a Refund for a Product I Purchased?

Accepted Answer

What Is the Deadline for Requesting a Refund?

The refund period for the product is defined and provided by the seller at the time of purchase, in the offer itself. You can also check this deadline in your purchase confirmation email.

We follow Article 49 of the Consumer Protection Code, which states that the refund request period for digital products is 7 days.

How to Request a Refund on Ticto

There are two methods to request a refund for a product purchased through Ticto, and the choice depends on the payment method used. Below, we outline the detailed procedures for each option.

Direct Refund with the Producer/Seller

If you made the purchase via bank slip, smart payment, subscription, or purchased a physical product, you should contact the product seller directly. The producer's support can be found:

1. In the purchase confirmation email, you will see the support email and phone number provided by the seller.

2. Additionally, on the home page of the course members area, you will find an icon labeled "Support," where you can access the contact information provided by the seller.

Refund for Credit Card or PIX Payments

If your purchase was made via credit card or PIX, and it WAS NOT in the smart payment, subscription, or a physical product cat

Question 2

What is Ticto? And how does it work?

Accepted Answer

Who Are We?

Ticto is a complete platform for selling products. We specialize in providing solutions for entrepreneurs who sell online courses, physical products, and events on the internet.

We take care of everything, from registering your product, processing payments, to delivering digital content. We do not charge any monthly fees or membership fees, only a percentage of the sales made.

Members Area

When selling an online course with us, you can use our members area for free to host your videos and manage your classes and students.

||| Ticto is a platform; we do not create the products.

Question 3

How to register products?

Accepted Answer

How to Add Your Products on Ticto?

On Ticto, you can create products such as subscriptions, courses, physical products, events, e-books, and software.

We also offer various categories so that you can select the one that best fits your business, such as personal development, finance, and digital marketing.

Additionally, if you work with a support team, you can select different customer service channels, such as email and phone, in your product settings.

Regarding payment, we offer the following methods: Credit Card (including two cards from different brands), Bank Slip (one-time or installment payment), and PIX.

Below is the step-by-step guide to creating a product on the platform.

1. Log in to your Ticto account, and in the left side menu, click on MY PRODUCTS.

In this section, by clicking on the PRODUCER, CO-PRODUCER, and **AFFILIATE **tabs, you will see all the products linked to your account.

2. To register a product as a PRODUCER, click on NEW PRODUCT.

|| At this point, you will be redirected to the product settings screen.

3. In ACTIVE PRODUCT, select whether the product will be available for sale or not.

||| To activate products, your registration needs to be completed and approved. To do so, simply click on the top tab of your Dashboard:

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Question 4

How to Access the Digital Product I Purchased?

Accepted Answer

How to Access a Digital Product After Purchase:

Shortly after your purchase is approved, you will receive an email with your purchase details and instructions on how to access the product, considering the timeframe for each payment method.

For credit card and PIX purchases, access information is sent via email immediately after payment is approved. For purchases made by bank slip (boleto bancário), you need to wait for the payment to clear (the bank clearance time is up to 72 business hours).

||| Remember that the email is sent to the address provided at the time of purchase.

Here’s how to get in touch with the producer.

In the purchase confirmation email, you will find the support email and phone number provided by the seller.

Additionally, on the home page of the course members area, you will find an icon labeled “Support” – this is where the contact information provided by the seller will be available.

Learn How to Affiliate with a Product on Ticto.

Discover the top-selling products in the market and start earning today! With the TICTO PRODUCT SHOWCASE, you can quickly and dynamically affiliate with various products, using search mechanisms tailored to your profile and sales strategy.

And the best part: there are no fees to affiliate with products in our showcase! The fees mentioned on our site are exclusive to producers. Commissions are set by the producer, and you can earn significantly by choosing the products that best suit your audience.

| To access the TICTO PRODUCT SHOWCASE, simply complete a quick registration on our site. | Click here to create your account now!

The process to affiliate with a product is simple and easy. Follow the steps below and start earning:

1. Log in to your Ticto account and, in the side menu, click on PRODUCT SHOWCASE.

**2. ** Next, you will be directed to our PRODUCT SHOWCASE.

3. By clicking on FILTERS, you can access all products available in the **SHOWCASE **and search using the MAGNIFYING GLASS. Simply enter the name of the product you want to find.

You can refine your search by name, price, type, and category.

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